Terms & Conditions

Please ensure that you have fully read and understood the booking terms and conditions below prior to booking a trip with us.

Lulivelula Travels is owned and operated by Ana Lucrecia De Candelaria Ortiz Valenzuela, Primera Calle A-17-93, Zona 15, Vista Hermosa II, Guatemala City, a Guatemalan company. Booking a trip or other service with Lulivelula Travels implies acceptance of the terms and conditions set forth below. In this agreement, Lulivelula C.A. may be referred to as “Lulivelula Travels,”  or “the operator.” You, the customer, may be referred to as “the traveller,” “guest,” “client,” or “you.”

Bookings

All bookings must be confirmed in writing. Upon receipt of applicable deposits required for booking, a written confirmation of your reservation will be provided, which shall be deemed the booking contract. Deposits and final payments will be charged 3-4 weeks before the travel starts. 

Failure to supply accurate or timely information required for booking may result in cancellation, with applicable cancellation fees to apply. Lulivelula Travels will not be held responsible costa incurred as a result of inaccurate or incomplete information provided.

The minimum booking age is 18.

When booking on behalf of other participants, the “Lead Traveller” represents that any and all appropriate consents have been obtained by the other participants, and agrees to be the designated contact person for everyone included on that booking. The Lead Traveler is also responsible for making any and all payments due in connection with that booking, as well as notifying Lulivelula Travels and all participants of important trip information, including but not limited to changes or cancellations. Lulivelula Travels will not be liable for errors or omissions in the information provided to complete the booking.

Validity

Dates, itineraries and prices of trips are subject to change. The price quoted at the time of booking shall be considered the current price.

Payment

All bookings will be charged fully around 4 weeks before arrival. Unless otherwise indicated, a non-refundable deposit of $800 USD per person per trip is required. If the payment is not received by the arrival date, the booking may be treated as cancelled and any non-refundable deposits will be forfeited by the traveler.

Cancellations By Traveller

Cancellations must be received in writing.

Trip and Trip Extension cancellations:

  1. Cancellations received 20 days or more prior to departure: we retain the initial non-refundable deposit.

  2. Cancellations received less than 20 days prior to departure: we retain 100% of the trip cost.

Cancellations Lulivelula Travels:

Trip departures are guaranteed with at least two confirmed booking, subject to reasonable itinerary changes made in good faith, or for concerns regarding health and safety. If a trip departure is cancelled by Lulivelula Travels for a reason other than Force Majeure, a full refund of any payments received will be provided.

Lulivelula Travels is not responsible for any expenses or consequential losses incurred as a result of a cancelled trip, including but not limited to flights, rail, car parking or other fees, visas, vaccinations, loss of earnings, or loss of enjoyment. If a trip or service cannot be provided as sold after departure, Lulivelula Travels will make suitable alternative arrangements where possible. If it is not possible to provide suitable alternate arrangements, a refund for unused products or services may be provided at the discretion of the operator.

Airfare

International or other airfare is not included in the trip price unless expressly mentioned.

Medical

Lulivelula Travels does not provide medical service or advice, and travelers are responsible for assessing the risks and responsibilities of each aspect of a trip to determine whether it is suitable for them. Travelers should seek their physician’s advice on all medical matters, including travel precautions and vaccinations.

Lulivelula Travels trips may visit remote regions in developing areas, where medical care may not meet the standards of those found in a traveller’s home country.

In consideration of the safety and enjoyment of all travelers and the safe operation of a trip, pre-existing medical conditions which may impact a traveller’s ability to participate in any aspect of a trip, including pregnancy, must be disclosed at the time of booking.

Lulivelula Travels reserves the right to deny permission to travel or participation in any aspect of a trip at any time where Lulivelula Travels determines that a physical or mental condition represent a danger to the traveller or to others.

Age

The minimum age for travel on any trip, unless otherwise specified, is 18 years. There is no upper age limit for our trips.

Fitness Level

An average level of fitness and mobility is required to undertake this tour. Travelers must be able to walk without the aid of another person, climb 3-4 flights of stairs, and carry their own luggage at a minimum.

Insurace

All travelers must have travel insurance covering personal injury and emergency medical expenses, with a minimum coverage to include medical, evacuation, and repatriation. Insurance must cover all dates of travel with Lulivelula Travels.

Proof of insurance must be provided prior to the start of any trip. Without proof of insurance, a traveller will not be allowed to participate in any Lulivelula Travels trip.

Evidence of travel insurance policy with the following minimum criteria will be requested ahead of the trip:

  • Overseas medical and dental expenses;

  • Coverage of USD 200,000 for repatriation and 24-hour emergency assistance/rescue;

  • Personal liability;

  • Pre-trip cancellation, trip interruption and travel delay; and

  • Loss of baggage and personal effects.

Prices

Prices are subject to change at any time. Lulivelula Travels reserves the right to impose surcharges on any products or services booked, up to 20 days prior to departure, for reasons outside of our direct control. Reasons may include fuel costs, dues, taxes, airport charges, currency and exchange rate fluctuations, unexpected increases in taxes, or other government action which impacts prices.

If the price increase is greater than 8% of the original price, a traveler may choose to cancel their booking without incurring a penalty, within 7 days of the notice of the price increase.

Lulivelula Travels may offer reduced pricing and last minute deals and specials on certain products or services. Already confirmed bookings are not entitled to reduced pricing.

Lulivelula Travels provides a detailed list of not covered services that might lead to extra costs during the travel. 

Changes

Where reasonably required an itinerary may need to be modified either before or after departure. If a change affects at least one in three full days of the itinerary (a major change), Lulivelula Travels will provide notice as soon as reasonably possible before departure. In the event of a major change, travelers may accept the change or request a full refund of the land-only portion of their trip.

Once a trip has departed, unforeseen circumstances may present operational concerns, or concerns for the health, safety, and well being of passengers, and may require an itinerary change. Travelers are responsible for incidental expenses during a trip, including expenses arising from a change of itinerary. Lulivelula Travels will not be liable losses associated with itinerary changes.

Flexibility

Travelers acknowledge that any foreign travel may require a certain amount of flexibility, and some changes or adjustments to the trip itinerary, schedule, activities, modes of transport, or other may be reasonably accepted due to local circumstances.

Risk

Travelers acknowledge that trips operated and sold by Lulivelula Travels are adventurous by nature, and participation involves a significant amount of risk to their personal health and safety. In full consideration and acknowledgement of the inherent risks involved in foreign adventure travel and participation in adventurous activities, especially in a foreign country which may not have the same standards of hygiene, accommodation, transportation, medical care, and other infrastructure as a traveler’s home country, travelers assume full responsibility for all such risk and release Lulivelula Travels from any and all claims and causes of action arising from loss, damage, injury or death resulting from these inherent risks.

Travelers acknowledge that the degree of risk depends on the specific activity booked, and activities of a physical nature or other high-risk activities, whether included on a Lulivelula Travels trip, or suggested by a Lulivelula Travels trip leader or other representative of Lulivelula Travels, may add additional risk.

Travelers must take all measures to help ensure their own safety by proper use of safety devices (seatbelts, harnesses, flotation devices, helmets, etc.) and obey all health and safety warnings, either written or verbal.

Travelers must get in contact with their federal foreign office prior to trip to inform themselves about the current security situation in Guatemala and should follow the security advises provided by their federal foreign office.

Conduct

Lulivelula Travels retains the right to dismiss from a trip any passenger for reasons affecting their own safety, the safety, well-being and enjoyment of fellow travelers, or the safe and effective operation of the trip. Non-compliance with local laws and regulations of the countries and regions visited, or Lulivelula Travel's own responsible travel policies, may also warrant dismissal. Refunds for unused services or costs related to travel arrangements required as a result of trip dismissal will not be provided.

Travelers are responsible for costs incurred by Lulivelula Travels or Lulivelula Travel's suppliers for property damage, destruction or theft they cause while on a trip.

Travel Documents

A valid passport and all appropriate visas and permits required for travel to the countries visited on the trip are required. The traveler is solely responsible for understanding these requirements and ensuring all documents are in order and valid prior to arrival. Passports must be valid for at least 6 months beyond the last date of travel.

Group Size

Groups are limited in size and the maximum number of participants is advertised on our website. Due to guaranteed departures with at least two passengers, it is possible that trips will run with small passenger numbers.

Total Satisfaction Guarantee

Fair play

Our satisfaction guarantee is subject to fair play rules. If we feel a traveller is taking advantage of the policy for financial gain — for example, complaining about the trip just to receive a discount or compensation, and not due to any obvious fault of our service itself — we reserve the right to decline any refunds or compensation. Whether or not someone is acting against these fair play rules shall be determined solely at the discretion of Lulivelula Travels.

How it works

If travelers are not satisfied with any portion of their trip that’s within our direct control, and if we are unable to resolve the issue to their satisfaction, a refund or fair compensation shall be provided for the affected services.To be eligible for a refund or compensation, dissatisfaction must be reported to the trip leader immediately. Refunds and compensation will only be provided for directly affected and/or unused services, and in line with our fair play rules.

Exclusions

The satisfaction guarantee does not cover any aspect of the trip outside of our direct operational control. Inconveniences and disruptions caused by outside factors, such as [but not limited to] airline or other public transportation delays or inconveniences, inclement weather or other ‘Acts of God,’ political unrest, etc.

Third Party Suppliers

While we take all reasonable care in choosing third party suppliers, including but not limited to activity providers, transportation service providers, water taxis, airlines, local tour guides, and other independent parties, Lulivelula Travels cannot assume responsibility for their acts or comissions.

Lulivelula Travels is not liable and for any claims, losses, damages, whether physical or mental, resulting from the act or omission of third party suppliers or independent contractors.

Local Activities, Products And Services

Lulivelula Travels trips include a small window of free time where travelers may choose to book local services, including third-party “optional activities,” or other products and services not expressly included in the Lulivelula Travels trip itinerary, and not purchased directly through Lulivelula Travels. While these activities, products, and services may be promoted or suggested by Lulivelula Travels or the Lulivelula Travels trip leader as “optional” or “suggested,” and where the Lulivelula Travels trip leader may even assist travelers in arranging and paying for these services, travelers acknowledge and agree that the contract for the provision of such services is between the traveller and the third party service provider. Any and all liability for loss, damage, death, personal injury, illness, distress, or loss or damage to property associated with third party services is the sole responsibility of the local service provider.

Liability

Lulivelula Travels, its owners, directors, associates, agents and respective employees shall not be held liable for injury or death, loss or damage to personal property, delay, or for additional expenses due to acts of god (sickness, injury, poor health, weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances, government regulations or restrictions, third-party or subcontractor negligence, or any other reason outside of our control. Travelers waive any claim against Lulivelula Travels for any accidents, delays, inconveniences, expenses, mishaps of any kind, death or personal injury resulting entirely or in part from the negligence of others or from causes beyond our control.

Photos And Videos

Travelers agree that any photos or videos taken during a Lulivelula Travels trip, including optional activities not directly provided by Lulivelula Travels, by fellow travelers, Lulivelula Travels employees or its representatives, may be used for marketing purposes, without limitation, and hereby consent to a perpetual, royalty-free, worldwide, irrevocable license to such pictures without any further obligation or compensation payable to the traveler.

Claims

An attempt should always be made to resolve complaints during the trip, directly with the Lulivelula Travels tour leader or our local representatives. Should a resolution by those means not be achieved, complaints must be submitted in writing and received by us within 14 days after the trip ends.

Data Privacy Policy

Lulivelula Travels will obtain personal information from travelers for use in association with the effective operation of trips. This information may be disclosed to agents, third party service providers, or other suppliers. Information may only be used in accordance with our privacy policy.

Severability

Any part, provision, representation or warranty of these terms which is prohibited or which is held to be void or unenforceable shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.

© 2018 by Lulivelula Travels

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